Because of the surge of "porch pirating" that seems to have sadly become the "in" thing to do these days, ALL OF OUR PRODUCTS WILL REQUIRE A SIGNATURE FOR DELIVERY. Honestly, we're also tired of playing the game of "I never received my rods" (which all the while they have) and insurance companies paying the price (with sometimes WE paying the price) for that unscrupulous, low-life strategy of attaining free stuff. There are no exceptions to this rule. You're not our mother, brother, or Aunt B's second cousin. It's those bad apples. Blame them.
WE ONLY SHIP TO THE ADDRESS THAT YOU HAVE ON FILE WITH PAYPAL. We'll also add that PayPal is now the ONLY method of payment that we accept for our goods/services.
If all of this seems like "a pain" to you and you're thinking "You guys are the only Vendors that do that sort of thing.", please remember, it's those bad apples out there (there's that term again) that dictate the actions we need to enforce for others to follow. This is for everyone's security. It's a good thing. If you still don't like it, you are free to kick a credit card thief and chargeback abuser in the Lance Armstrong. Submit a verifiable video of this action, and we might throw you a discount just for the entertainment value alone.
As of right now, we exclusively use USPS PRIORITY to deliver all of our products. Don't like it? Have had a bad experience with them in the past? It happens...but please keep this in mind:
ALL carriers have their issues...none are perfect. This is a summation of over 20 years in eCommerce. But for USPS's speed, cost per pound, insurance costs, and reliability (lowest screw-up score), they are hard to beat. All carriers are evil...we're just picking the lesser of all evils.
INTERNATIONAL ORDERS: Please bear in mind the strange estimated delivery times USPS claims. For example, Priority International is 6-10 days. We've seen packages in the past take up to 20 days to reach the buyer's hands (depending on their specific country's Customs department). Experience throughout the years has shown Canada seems to be one of the worst for dragging its feet. We're not sure what's going on over there, but we find it only fair to inform you that a lengthened ETA *could* be the case. We find it also difficult to track International orders. Once it leaves the US, then it's pretty much out of our hands. Sound scary? No sweat. For over a decade of using USPS for our International mailings, it has been a very reliable and economical shipping method to offer our customers.
All in all, we take shipping our products and all procedures behind getting them into your hands securely VERY SERIOUSLY. We trust you will receive what you pay for in tip-top condition, without fanfare, drama, or theft. You deserve it. We deserve it.
Any return must be approved by FFWD Connection in advance, must be in original unopened package, and must be in resellable condition. We will NOT accept any component that has been altered, installed or damaged in any way. Custom order items are NOT returnable nor cancelable once the order is placed with us. Customer is responsible for return shipping charges on ANY returned item...defective or otherwise. COD returns will NOT be accepted. All custom orders that are not fully paid for, within 30 days of the job's completion, the item(s) will be sold for the charges that are owed to us. Unless the component is found to be defective, there will be a restocking fee of 25% on all returned items and/or canceled orders. Shipping charges incurred at the time of placing your order will NOT be refunded.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at: firstname.lastname@example.org.
We exclusively use PayPal's credit/debit card gateway to process all of our orders. That means, ALL orders are processed online.
Click and click. Done and done.
Phone orders will follow the same practice. We can discuss your needs in great detail, but for the sake of security and order accuracy, we CANNOT accept payments over the phone.
If you have special needs that cannot be filled by our "clickable" online product line, then you will need to submit the Custom Rod Order Form for review, invoicing, and online payment
Once submitted, we will review and email you a PayPal invoice so that you can conveniently pay directly online.
NOTE: Before we are able to put your order "inline", full payment will have to be submitted. Once your order is complete, we will contact you to relay shipping and tracking information, and just overall, give you some fantastic news!
Any modifications found here are to be done at YOUR own risk. We do not accept responsibility for problems that may arise. The modifications shown may not be legal for use on pollution controlled vehicles for use on the street and are therefore for off-road use only. Always wear your seatbelts. No warranties exist, expressed, or implied, unless otherwise indicated. Any warranty issue with a product should be handled by the manufacturer in accordance with their instructions.